Why does Dell hate me (yet love my wife)?
Back in October I ordered a new Studio XPS 16 notebook, with a Intel Core i7 chip and Windows 7 x64. I was a bit bummed though because my estimated delivery was Nov 11th, almost a whole month out, but i decided it’d be worth it.
A day or so later decided I wanted the 16″ RGB LED screen instead of a 15.6″ WLED screen because while you can always upgrade RAM and HDD, you can’t upgrade your screen so I decided to pay a little more to get the better screen. But Dell can’t change an order, they can only cancel your order and create a new order. The problem was that it put back at the end of the line, and it pushed my delivery date another 4-5 days. GRR….
So while I’m waiting I get a new desktop for my wife. Her trusty Core 2 Duo, XP machine (also a Dell Inspiron) is almost 3yrs old and has gotten a bit slow. So I order a nice XPS desktop for her, Win7 x64, 8GB RAM, 1TB HDD, 1GB video card, great box. Dell ships it and we get it a week later.
Meanwhile, still waiting for MY laptop, I get an email from Dell: “We’re sorry, we had a problem with our back-end systems, we had to cancel your order and place a new order in its place. Your new delivery is December 18th”. AAAAAAAAAAAGGGGGHHHHHHHHHH!
Then, last night, I log into Dell.com to check on the status of the order and sure enough this 3rd order has now been canceled, no reason given, no notification sent to me, no new delivery date, nothing at all.
I know HP has Core i7 notebooks out but I’m not sure I like the models they have. However, with the way Dell has been treating me I think I have no choice but to look elsewhere. This has been an aweful experience. Meanwhile, the Dell Inspiron E1505 which I’ve been using for over 3 years now, day in and day out, has gotten slow (Windows rot), has cracks in the corners, and just recently the Alt key to the left of the space bar has broken off. I realllllly need a new laptop guys.
