Cancel Your Cox Telephone Service!
I recently received a phone bill of more than $300 on my fax line the other day. The fax line number is a Cox Telephone number. The reason the bill was so high was that there were several strange calls to Asia (South Korea, Singapore, and Japan). I never call anyone in Asia, and the only device attached to the line is a fax machine. I thought maybe my kids were pushing buttons on the fax machine but the calls were too late at night for them to be playing with it.
After calling Cox and complaining about these calls they kept trying to upsell some international dialing plan. They didn’t believe me that I didn’t make these calls! I finally got them to submit a refund request and turned off all international dialing capabilities for that phone line.
Recently, I received a letter denying my request for a refund, stating that their switch showed that the calls originated from my line. I still have no idea how that’s possible. I’m certain it’s a bug or someone hacked into their phone network to make these calls against my account.
If you have Cox Telephone service, keep an eye on your long distance calls because their phone network or billing system is incorrect and/or vulnerable to hackers using their network at your expense.
